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GENERAL QUERIES
FAQs
IS CASH ON DELIVERY (COD) AVAILABLE?
Yes, COD is available for orders below INR 2000 on all serviceable pincodes.*
HOW TO PLACE AN RETURN / EXCHANGE REQUEST?
Yes, please contact us to initiate a return or exchange before sending back any items.
You must contact us prior to dispatching a return or exchange request. We accept both returns and exchanges within a specified period. T&C*
All returned items must be unused and sent back in their original packaging with tags. Items without tags will not be accepted.
Our courier partner will arrange for reverse pickup within 2-3 working days. Once we receive the item, we will confirm your request and proceed with the return or exchange.
ARE THERE ANY ADDITIONAL CHARGES FOR RETURNS/EXCHANGE?
We levy a charge of INR 100 for any return orders as reverse shipment fee at the time of Refund.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
The order usually takes 2-5 working days to reach all the metros and tier I cities, however for some pin codes it might take a little more time. In case of delay please get in touch with us on:
Instagram: @zulri.co
Whatsapp :+91 8799220138
HOW WOULD I KNOW IF MY ORDER IS PLACED?
You will get a confirmation of the placed order on your registered email ID and phone number. Besides, we will further notify you once it is dispatched from our warehouse.
WHAT HAPPENS IF MY SHIPMENT DOES NOT GET DELIVERED ON TIME?
In case the order does not get delivered within 7-10 working days, you can write to us at:
Instagram: @zulri.co
Whatsapp :+91 8799220138
We will do our best to get it delivered at the earliest.
ARE THERE ANY SHIPPING CHARGES ON DELIVERY?
We charge a shipping fee of INR 100/- on all COD orders.
DO WE SHIP OUTSIDE INDIA?
At the moment, we do not deliver items outside India. However, you can make a purchase from anywhere in the world as long as the shipping address is within India.
Cancellation, Return / Exchange & Refund
You can cancel you order within 6 hours of placing the order via Whatsapp. You can opt to cancel order by clicking the cancel order button in the Order confirmation message.